Terms of service
Welcome to Trendy Kiwis
These Terms of Service (“Terms”) govern your use of our website and the purchase of products from TrendyKiwis.com (“we”, “our”, “us”). By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.
1. Company Information
Website: TrendyKiwis.com
Email: info@trendykiwis.com
Phone: +31 6 85307538
Company Number: 92255388
VAT Number: NL004614253B18
Customer service hours: Monday to Friday, 9:00 – 17:00
Response time: within 24–48 business hours
2. Eligibility & Use of the Website
By using this website, you confirm that you are at least the age of majority in your country/region (or that you have permission from a parent/guardian).
You agree not to:
These Terms of Service (“Terms”) govern your use of our website and the purchase of products from TrendyKiwis.com (“we”, “our”, “us”). By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.
1. Company Information
Website: TrendyKiwis.com
Email: info@trendykiwis.com
Phone: +31 6 85307538
Company Number: 92255388
VAT Number: NL004614253B18
Customer service hours: Monday to Friday, 9:00 – 17:00
Response time: within 24–48 business hours
2. Eligibility & Use of the Website
By using this website, you confirm that you are at least the age of majority in your country/region (or that you have permission from a parent/guardian).
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security or functionality
- Provide false or misleading information
We may restrict access to the website if misuse or fraud is suspected.
3. Product Information & Availability
We aim to display product information as accurately as possible. However:
3. Product Information & Availability
We aim to display product information as accurately as possible. However:
- Product images may vary slightly due to lighting, screen settings, or product updates
- Descriptions and specifications may be updated without notice
- All products are subject to availability
If an item becomes unavailable after your order is placed, we will contact you with options (replacement, alternative, or refund).
4. Pricing, Taxes & Payments
Prices are shown on our website at the time of purchase. We reserve the right to update pricing at any time.
We accept secure payment methods displayed at checkout. Payments are processed via trusted third-party payment providers. We do not store full payment card details on our servers.
For international orders, local authorities may apply customs duties or handling fees. If such charges occur, they are the customer’s responsibility.
5. Orders, Confirmation & Acceptance
After placing an order, you will receive an order confirmation email. This confirms receipt of your order but does not guarantee acceptance.
We reserve the right to refuse or cancel an order in cases such as:
4. Pricing, Taxes & Payments
Prices are shown on our website at the time of purchase. We reserve the right to update pricing at any time.
We accept secure payment methods displayed at checkout. Payments are processed via trusted third-party payment providers. We do not store full payment card details on our servers.
For international orders, local authorities may apply customs duties or handling fees. If such charges occur, they are the customer’s responsibility.
5. Orders, Confirmation & Acceptance
After placing an order, you will receive an order confirmation email. This confirms receipt of your order but does not guarantee acceptance.
We reserve the right to refuse or cancel an order in cases such as:
- suspected fraud or unauthorized payment activity
- incorrect pricing or product information errors
- stock availability issues
If an order is cancelled after payment, you will receive a refund.
6. Shipping & Delivery
We currently ship to:
6. Shipping & Delivery
We currently ship to:
- United Kingdom
- United States
- New Zealand
Processing time: 1–2 business days (Monday to Friday).
Estimated delivery times vary by destination and are listed in our Shipping Policy.
Tracking details are provided by email once the order is dispatched.
7. Cancellations, Returns & Refunds
Order cancellations are typically possible within 24 hours of placing the order. After this period, the order may already be in processing.
Returns and refunds are handled according to our Refund & Return Policy. Please refer to that policy for eligibility, timelines, and instructions.
8. Intellectual Property
All content on this website (including text, images, graphics, branding, and design elements) is owned by Trendy Kiwis or used with permission. You may not copy, reproduce, or distribute our content without written consent.
9. Limitation of Liability
To the extent permitted by law, Trendy Kiwis is not liable for indirect or consequential damages arising from the use of the website or products.
Our total liability related to any purchase is limited to the amount paid for the relevant order, except where consumer protection laws require otherwise.
10. Privacy
Your personal information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of data as described there.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page. Continued use of the website after changes are published means you accept the updated Terms.
13. Governing Law
These Terms are governed by applicable laws. Customers remain entitled to mandatory consumer protection rights that apply in their country of residence.
14. Contact
If you have questions about these Terms, please contact us:
Email: info@trendykiwis.com
Phone: +31 6 85307538
Estimated delivery times vary by destination and are listed in our Shipping Policy.
Tracking details are provided by email once the order is dispatched.
7. Cancellations, Returns & Refunds
Order cancellations are typically possible within 24 hours of placing the order. After this period, the order may already be in processing.
Returns and refunds are handled according to our Refund & Return Policy. Please refer to that policy for eligibility, timelines, and instructions.
8. Intellectual Property
All content on this website (including text, images, graphics, branding, and design elements) is owned by Trendy Kiwis or used with permission. You may not copy, reproduce, or distribute our content without written consent.
9. Limitation of Liability
To the extent permitted by law, Trendy Kiwis is not liable for indirect or consequential damages arising from the use of the website or products.
Our total liability related to any purchase is limited to the amount paid for the relevant order, except where consumer protection laws require otherwise.
10. Privacy
Your personal information is handled according to our Privacy Policy. By using our website, you agree to the collection and use of data as described there.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of third-party sites.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page. Continued use of the website after changes are published means you accept the updated Terms.
13. Governing Law
These Terms are governed by applicable laws. Customers remain entitled to mandatory consumer protection rights that apply in their country of residence.
14. Contact
If you have questions about these Terms, please contact us:
Email: info@trendykiwis.com
Phone: +31 6 85307538