Shipping policy

Our Shipping Commitment

At Trendykiwis, we are dedicated to providing a seamless and transparent shipping experience that prioritizes your convenience and satisfaction. Our comprehensive shipping policy is designed to give you clear insights into every step of your order's journey.

Shipping Range

Currently, we are proud to offer our services within New Zealand and Australia. We are actively exploring opportunities to expand our shipping capabilities to additional regions in the future, demonstrating our commitment to growing and serving a broader customer base.

Shipping Costs

We believe in transparency and customer-friendly pricing. For all orders within New Zealand and Australia, we offer completely free shipping. When you check out, you can be confident that the price you see is the final price, with no hidden fees or unexpected charges.

Order Processing Time

We understand the excitement of receiving your order quickly. Our team works diligently to process all orders within 1-2 business days, focusing on efficiency and accuracy. Orders are processed Monday through Friday, with the cut-off time for same-day processing being 22:00 Central European Standard Time (Amsterdam time).

For orders placed over the weekend, our team will process them on the next available business day. This ensures that every order receives the careful attention it deserves.

Transit Time

After processing, we estimate a delivery time of 5-7 business days. Our shipments are exclusively handled during business days, from Monday to Friday. However, we want to be transparent that these are estimated timeframes and actual delivery can be influenced by external factors such as weather conditions, transportation logistics, and carrier performance.

Shipping Process

We partner with two of the most reliable international courier services: DHL and FedEx. To provide you with complete peace of mind, all our shipments are fully insured. In the unlikely event of loss or damage during transit, our customer service team is ready to assist you and find a satisfactory resolution.

Additionally, we are committed to environmental responsibility. We carefully select and use sustainable packaging materials to minimize our ecological footprint, ensuring that your order arrives safely while also caring for our planet.

Tracking Your Order

We believe in keeping you informed every step of the way. After your purchase, you will receive an email containing comprehensive tracking information, including the shipping company name and your unique tracking number. Our user-friendly website allows you to easily track your order by entering your tracking number in our dedicated tracking portal.

Should you have any questions or need assistance with tracking, our support team is always ready and willing to help.

Missing Items Procedure

We take the completeness of your order seriously. If you discover any missing items, please contact our customer service within 7 days of receiving your package. Our team is committed to resolving such issues promptly, either by sending a replacement item or providing a full refund.

Return Policy Overview

We offer a straightforward return policy to ensure your complete satisfaction. You can return items within 14 days of receiving your order. To be eligible for a return, items must be unused, undamaged, and returned in their original packaging. Please note that personalized items are not eligible for return.

While return shipping costs are typically the customer's responsibility, we will cover these expenses if the item is defective or does not match its description. Refunds are processed within 14 days of receiving the return and will be credited to your original payment method.

Additional Policies

We are proud to offer our returns with no restocking fees. Our goal is to make the return process as simple and transparent as possible for our customers.

Return Delivery Cost Details

For products that are defective, incorrect, or damaged during transit, we will cover all return shipping costs. However, if you wish to return an item due to a change of mind or sizing issues, the return delivery cost will be your responsibility.

Contact Information

Email: info@trendykiwis.com

Phone: +31 6 85307538

Company Number: 92255388

VAT Number: NL004614253B18

Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm

Response Time: We strive to respond to all inquiries within 24-48 hours during working days