Refund policy
Return Conditions
At Trendykiwis, we are committed to ensuring your complete satisfaction with every purchase. We have developed a comprehensive return policy to provide you with flexibility and peace of mind.
Returns Due to Change of Mind
If you're not completely satisfied with your purchase, you can return the product within 14 days of receiving it. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. We understand that sometimes a product might not meet your expectations, and we want to make the return process as smooth as possible.
Defective Goods
We take product quality very seriously. If you receive a product that is defective, please contact our customer service team immediately. We will thoroughly investigate the issue and take immediate action to resolve it. Our commitment includes covering the return shipping costs and providing you with either a replacement product or a full refund, depending on your preference.
Damaged Goods
In the unfortunate event that your product arrives damaged, we ask that you send us clear photographs of the damage within 48 hours of receiving the package. Our team will carefully assess the situation and determine the appropriate next steps. If the damage is confirmed, we will cover the return shipping costs and ensure you receive a replacement or refund.
Incorrect Product
Mistakes can happen, and if you receive an incorrect product, we apologize in advance. Simply contact our customer service team, and we will promptly arrange the return costs. Our goal is to ensure you receive the exact product you ordered with minimal inconvenience to you.
Product Never Arrived
If your product appears to be lost in transit, we will take immediate action. Our team will initiate a comprehensive investigation with the courier service. If the product cannot be located, we will offer you a full refund or send a replacement product at no additional cost to you.
Order Cancellation
We understand that plans change. You can cancel your order before it is shipped without any penalties. If the order has already been shipped, you can follow our standard return procedure once you receive the product.
Return Timelines
- Return Window: You must report and ship returns within 14 days of receiving the product.
- Return Processing: After we receive and inspect your returned item, we will process your return within 14 days.
- Refund Processing: Once your return is approved, refunds will be processed within 14 days to the original payment method you used for the purchase.
Exceptions
To maintain hygiene and quality standards, we cannot accept returns for the following items:
- Custom or personalized items
- Hygiene products such as socks and underwear, unless they are unopened and unused
Important Notes
Our return policy is designed to be customer-friendly while protecting the interests of both our customers and our business. Please note that this policy does not affect your legal consumer rights.
Contact Information
Email: info@trendykiwis.com
Phone: +31 6 85307538
Company Number: 92255388
VAT Number: NL004614253B18
Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm
Response Time: We strive to respond to all inquiries within 24-48 hours during working days