Shipping policy

Fast, Reliable, and Transparent Shipping with Trendykiwis

At Trendykiwis, we know how important it is to receive your order quickly and safely. We’re committed to providing smooth and transparent delivery for every customer.

 

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Shipping Regions

We currently ship to:
United States, United Kingdom and New Zealand.
At this time, we do not ship outside these countries.

 

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Shipping Charges

We proudly offer free standard shipping on all orders within the United States, United Kingdom and New Zealand.
There are no hidden fees or additional delivery costs.

 

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Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Once processed, your order will be carefully packed and handed to our logistics partners for dispatch.

 

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Delivery Time

After dispatch, delivery usually takes 6–12 business days across our shipping regions.
Delivery times may vary depending on your exact location and local courier operations.
Rural/remote areas may require an additional 3–5 days. During peak periods (such as holidays or major sales), shipping times may extend by up to 7 days.

 

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Shipping Origin

Orders are shipped from our fulfilment partners in China or from our trusted international logistics hubs, depending on product availability.
We always choose the fastest and most reliable route available.

 

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Duties & Taxes

Most orders are shipped on a Delivered Duty Paid (DDP) basis  meaning no additional customs fees, import duties, or taxes are due upon delivery.
In rare cases, local customs or handling fees may apply. If this occurs, our support team will assist you promptly.

 

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Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number.
You can track your shipment directly on the carrier’s website.

 

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Order Changes & Cancellations

Orders can be cancelled within 24 hours of placement.
After that period, processing begins and cancellation may not be possible.
If you need to modify or cancel your order, please contact us immediately at info@trendykiwis.com

 

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Lost or Damaged Items

We take great care when packing your order.
If your parcel is lost or arrives damaged, please email info@trendykiwis.com we’ll investigate and offer a replacement or refund as quickly as possible.

Contact Information

Email: info@trendykiwis.com

Phone: +31 6 85307538

Company Number: 92255388

VAT Number: NL004614253B18

Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm

Response Time: We strive to respond to all inquiries within 24-48 hours during working days