Frequently Asked Questions
1. What kind of products does Trendy Kiwis offer?
Trendy Kiwis is an online store offering a carefully selected range of practical and modern products designed for everyday use.
Our collection includes home, lifestyle, personal-use items, and accessories, chosen for their quality, functionality, and clean design.
Our collection includes home, lifestyle, personal-use items, and accessories, chosen for their quality, functionality, and clean design.
2. How can I place an order?
Placing an order with Trendy Kiwis is simple:
- Browse our website and select the products you wish to purchase
- Add them to your cart
- Proceed to checkout and enter your shipping and payment details
- Confirm your order
Once your order is placed, you will receive an email confirmation. Your order will then be prepared and shipped according to our Shipping Policy.
3. Where do you ship to?
We currently ship to the United Kingdom, United States, and New Zealand.We are actively working on expanding our shipping destinations and will update our website once additional regions become available.
4. How long does delivery take?
Orders are typically processed within 1–2 business days (Monday to Friday).Once dispatched, estimated delivery times are:
- United Kingdom: 6–10 business days
- United States: 6–12 business days
- New Zealand: 5–9 business days
Delivery times may vary depending on location, product availability, or peak periods.
5. Can I cancel my order?
If you need to cancel your order, please contact our support team as soon as possible.
Orders can usually be cancelled within 24 hours of placement. After this period, your order may already be in preparation for shipment and cancellation may no longer be possible.
Orders can usually be cancelled within 24 hours of placement. After this period, your order may already be in preparation for shipment and cancellation may no longer be possible.
6. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.
You can use this information to track your shipment and monitor its delivery progress.
You can use this information to track your shipment and monitor its delivery progress.
7. What if my item arrives damaged or defective?
We take care in packaging every order. If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
Our support team will review your request and, if approved, arrange a replacement or refund at no additional cost.
8. What is your return policy?
Returns can be requested within 14 days of receiving your order. Items must be unused, undamaged, and returned in their original packaging.
To initiate a return, please contact our customer support team with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective.
9. Are there any items that cannot be returned?
The following items are not eligible for return:
- Personalized or custom-made products
- Items that show signs of use or improper handling
All other products may be returned if they meet our return conditions.
10. How long does a refund take?
Once your returned item has been received and inspected, refunds are processed within 14 days. Refunds will be issued to the original payment method used at checkout.
11. Do you charge restocking fees?
No, Trendy Kiwis does not charge any restocking fees.
12. How can I contact customer support?
You can contact our customer support team via email.Our team is available during regular business hours and is happy to assist with questions about orders, shipping, or returns