Refund policy
Your Satisfaction Matters
At Trendy Kiwis, we aim to provide a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, this policy explains how returns, refunds, and cancellations are handled.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders can usually be cancelled within 24 hours of placement.
After this period, your order may already be in preparation for shipment and cancellation may no longer be possible. In that case, you can follow the return process after receiving your order.
Returns (Change of Mind)
You may request a return within 14 days of receiving your order.
To be eligible for a return:
The item must be unused
The item must be undamaged
At Trendy Kiwis, we aim to provide a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, this policy explains how returns, refunds, and cancellations are handled.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders can usually be cancelled within 24 hours of placement.
After this period, your order may already be in preparation for shipment and cancellation may no longer be possible. In that case, you can follow the return process after receiving your order.
Returns (Change of Mind)
You may request a return within 14 days of receiving your order.
To be eligible for a return:
The item must be unused
The item must be undamaged
- The item must be in its original packaging
- Proof of purchase (order number or confirmation email) is required
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective or incorrect.
Defective or Damaged Items
We take product quality seriously. If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
If approved:
Return shipping costs will be covered by Trendy Kiwis
Defective or Damaged Items
We take product quality seriously. If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
If approved:
Return shipping costs will be covered by Trendy Kiwis
- You may choose between a replacement or a full refund
Incorrect or Missing Items
If you receive the wrong item or your order does not arrive:
- Please contact our support team as soon as possible
- We will investigate the issue with the shipping partner
If the issue is confirmed, we will offer a replacement or a full refund at no additional cost.
Return Process
To start a return:
Return Process
To start a return:
- Email our support team with your order number and reason for return
- Our team will review your request and provide return instructions
- Once received and inspected, we will proceed with the refund or replacement
Please do not return items without contacting us first.
Refund Processing
Returned items are inspected upon arrival
Approved refunds are processed within 14 days
Refund Processing
Returned items are inspected upon arrival
Approved refunds are processed within 14 days
- Refunds are issued to the original payment method
You will receive a confirmation email once your refund has been completed.
Non-Returnable Items
The following items are not eligible for return or refund:
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized products
- Hygiene-related items (such as underwear or socks), unless unopened and unused
- Items damaged due to misuse or improper handling
Legal Rights
This return policy does not affect your statutory consumer rights under applicable law.
Contact Information
If you have questions about returns or refunds, please contact us:
Email: info@trendykiwis.com
Phone: +31 6 85307538
Company Number: 92255388
VAT Number: NL004614253B18
Customer Service Hours:
Monday to Friday: 9:00 – 17:00
Response time: within 24–48 business hours